Maintaining the critical technologies that run your business can be quite challenging especially with today’s complex hybrid, multi-platform, and multi-cloud environments. Partnering with TIM lets you outsource the tedious and resource-heavy functions of technology monitoring, management and optimization to our team of experts, so your time can be redirected towards more strategic pursuits.
We take on the day-to-day operations in managing your IT infrastructure – from maintenance, systems monitoring, vendor management, server hosting, and even backup and disaster recovery services. This includes:
Network management is a key competency for us at TIM. We provide 24x7x365 proactive monitoring and management of every component of your network to ensure the highest levels of network performance and availability. Our MNS offerings include:
TIM provides outsourced management of your information security infrastructure and policies. We provide round-the-clock monitoring, implementing preventive measures such as patch management and upgrades, security assessments and audits, and responding to security incidents.
TIM offers traditional end-user support as well as new digital workplace services to address your employees’ day-to-day needs in desktop management, productivity and security.
We treat every client as a partner. Beyond providing reliable managed services and helping you anticipate and respond to issues; we also help you uncover opportunities to deliver value and innovation to the business.
Outsource only what you need to, whether you need just monitoring for a specific technology or a fully managed solution.
We have highly-experienced, certified engineers and technology specialists whose expertise spans across tools and platforms.
Our ITIL-based framework enables us to consistently deliver on SLAs and provide the reliability you need.
Our Network Operations Center is a fully outsourced network management solution covering circuit management, configuration management, performance management, and availability management. It includes:
Our SOC Is a 24/7 facility run by information security experts to help monitor, analyze, and improve your security posture on an ongoing basis. Using a combination of technology solutions and a robust set of processes, we can help you: