Infrastructure
We take on the day-to-day operations in managing your IT infrastructure – from maintenance, systems monitoring, vendor management, server hosting, and even backup and disaster recovery services. This includes:
- Managed infrastructure support customer disaster recovery requirements
- Managed VMWare ESX guests and hosts
- Managed hardware and software for backup services
- Replication of local backups to TIM Cloud
- Backup infrastructure monitoring and management
Network Services (MNS)
Network management is a key competency for us at TIM. We provide 24x7x365 proactive monitoring and management of every component of your network to ensure the highest levels of network performance and availability. Our MNS offerings include:
- Network Disaster Recovery
- Managed Network Provisioning
- Network Operations Management
Security
TIM provides outsourced management of your information security infrastructure and policies. We provide round-the-clock monitoring, implementing preventive measures such as patch management and upgrades, security assessments and audits, and responding to security incidents.
- On-Premise Managed Security
- Security Operations Center
Workplace Services
TIM offers traditional end-user support as well as new digital workplace services to address your employees’ day-to-day needs in desktop management, productivity and security.
Center
Our Network Operations Center is a fully outsourced network management solution covering circuit management, configuration management, performance management, and availability management. It includes:
- Proactive 24x7x365 infrastructure monitoring, with reporting tools that clients can access remotely.
- Detection and validation of incidents and alerts related to network issues.
- Active performance and utilization monitoring of network equipment and cloud services.
- Continuous monitoring and management of contracted entities against fault and performance measures, and issues remediation.
- Management of circuit performance and other network components.
Center
Our SOC Is a 24/7 facility run by information security experts to help monitor, analyze, and improve your security posture on an ongoing basis. Using a combination of technology solutions and a robust set of processes, we can help you:
- Proactively detect, analyze, and respond to emerging and sophisticated cybersecurity threats and attacks.
- Monitor and analyze activity on networks, servers, endpoints, databases, applications, websites, and other systems, to identify potential security risks.
- Ensure that potential security incidents are correctly identified, analyzed, defended, investigated, and reported.
